Referrals can come direct from individuals, their relatives, or representatives direct to the home of choice or via our head office.
We also accept referrals from Social Services or local Primary Care Trusts, and advocates. Anyone can make an initial enquiry or referral and our highly trained supportive management team will assist you with the process.
Unannounced visits to our homes are welcomed, no appointments are necessary and you will be shown around by our professional, approachable, knowledgeable staff. Our team will answer any queries you may have and assist you with the referral, admission process. We appreciate choosing a care home can be a complex emotional time and you will be offered full support and given up to date information to assist you with your search.
We can assist you fully if you wish to transfer from an existing care home into a Gainford Home the process is simple and we will take care of all of the necessary arrangements including liaising with other professionals, the care home itself and transport arrangements.
Admission
Prior to admission, a full assessment of needs is completed before the person comes to stay in our home. This, in turn, ensures that we are fully able to meet their individual needs and enables us to complete a fully comprehensive person-centred care plan. Each individual's needs continue to be assessed on an ongoing basis which in turn ensures that the right care is always provided.
We have a robust quality assurance programme in place in all of our homes which includes feedback from our residents, their families and also visiting professionals.
All surveys are analysed and feedback is given which in turn assists us to deliver the care experience they wish to receive.
We ensure our staff promote dignity, independence and choice at all times.
We have a Senior Management Team who visit our homes on a regular basis and monitor all aspects of health and safety, training, care delivery and all areas of care delivery.
The Care Quality Commission is the regulatory body in the UK, they conduct inspections and give our care homes quality ratings. The links to the latest regulators reports can be found on each individual care home page.
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